Part I

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Your booking

Access Statement

We aim to provide the very best service to all our guests. Please discuss your requirements with us. We will do our very best to help. Our full Access Statement is available on our website, www.seariversleisure.co.uk. If you need these Terms and Conditions and our Booking Form in a different format, please ask us.

Park owner (referred to as “we/us/our”)

• Business name: Searivers Leisure Sales Ltd

• Address: Ynyslas, Borth, Ceredigion, SY24 5JZ

• Telephone: 01970 871399

• Email: info@seariversleisure.co.uk

Our Caravan Parks:

• Searivers Caravan Park, Ynyslas, SY24 5JZ

• Riverside Caravan Park, Lon Glanfred, Llandre, SY24 5BY.

Who may stay with us

• The person who completes the Booking Form, or who makes the booking with us by other means, is responsible for the booking and must be 18 years of age or older.

• Only the people named on the Booking Form, or when the booking is made by another means, may stay with us.

• Your booking is personal to you and you cannot assign or transfer it to any other person.

• If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.

• If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the right holiday experience for you.

• You must tell us if your booking request is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the Park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the Park. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

How to book

Bookings can be requested in the following ways:

• By telephone on 01970 871399 o

• Online at www.seariversleisure.co.uk

• You must tell us your full requirements, for example if you are bringing any vehicles or other structures. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes. Where we are able to do so, there may be an additional charge.

• A contract exists when we have issued our confirmation to you.

• Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

• We reserve the right to refuse any booking.

The price you pay

• Our prices include VAT.

• The price will not be subject to any change unless the rate of VAT changes.

• When you request your booking, you must pay a deposit of £50 or if you are requesting to book less than 8 weeks before the start date, the full price.

• Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 8 weeks before the start date. We are not required to send you a reminder. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge. We will confirm the cancellation to you in writing by email or letter.

• Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking. Amendments to a confirmed booking will attract a £20 administration charge.

Arrivals and departures

• You must tell us by 12pm on your arrival day if you are likely to arrive later than 5pm. You may not arrive after 5pm unless arrangements have been made in advance with us.  For bookings of more than one night, the earliest you may then arrive on the next day is 10am.

• If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

• You must vacate by 10am on the day of your departure. An additional charge may be made for a late departure.

• We will try to allocate you the location of your choice on the Park, along with any special requests, but bookings are not conditional on this.

• Your location on the Park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

Changes caused by exceptional circumstances

• We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

• If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

• If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen career.

• If you decide to cancel where clause 24 or clause 25 applies and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.

• We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Other cancellations

• We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.

• If you cancel under clause 28, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and Conditions.

• Cancellation received more than 56 days before start date: Charge is £50, that being the deposit paid.

• Cancellation received 56 days or less before start date: Charge is 100% of holiday price; no refund

• You are not entitled to any refund if you or any of your guests leave before the end of your holiday unless clause 24 or clause 25 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.

• We may also cancel your holiday if you breach any of these Terms and Conditions. Clauses 51-53 give further details.

• We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made.

Authorised means of payment

You may pay us in any of the following ways:

•  By cheque at the Park office

•  By bank transfer using the following details:

  • Sort code: 30-99-95                                               

  • Account number: 36239560

  • Account name:  Searivers Leisure Sales Ltd         

  • Reference: Your booking ID

• By debit card or credit card payment in person at the Park office or by phone.

Complaints

• We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help. Please contact us in one of the following ways;

  • Send a letter to the park at the address shown on page 1

  • Send an email to info@seariversleisure.co.uk

  • Telephone 01970 871399

  • Company Directors; Michael South and Oliver South

Personal data

• Any personal data you give to us will be processed in accordance with the law and our privacy policy. Our privacy policy is available in the Park Reception and a copy can be sent to you on request.

Our promises to you

• We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so. 

• We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.

• We will insure the Park against usual third-party risks to a minimum of £5,000,000 per claim.

Your promises to us

You agree that you will:

• Keep to these Terms and Conditions and the Park Rules.

• Stay with us only for holiday and recreational purposes.

• Pay promptly for your holiday and other charges due to us.

• Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.

• Not cause any damage during your holiday.

• Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the Park in a conspicuous place. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear.

• Not make any alteration to any accommodation or Pitch.

• Permit us to move you to another location on the Park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

Behaviour standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Park at the time.

You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children), keep to the following standards of behaviour:

• To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other customers.

• To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.

• Not to:

  • Commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);

  • Use the Park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to the above clause) at the Park or in its vicinity;

  • Commit any acts of vandalism or nuisance on the Park;

  • Use fireworks, Chinese lanterns or any similar open flame heat source on the Park;

  • Keep or carry any firearm or any other weapon on the Park;

  • Keep or use any unlawful drugs on the Park;

  • Create undue noise or disturbance or commit antisocial behaviour on the Park;

  • Carry on any trade or business at the Park;

  • Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.

• You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed above then we may terminate your booking.

Cancelling the booking because you are in breach of these Terms and Conditions

• We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.

• If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 47-50 which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the Park immediately.

• If we cancel your booking under clauses 51 or 52 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

Changing the Park Rules

• It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.

• Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these booking Terms and Conditions.

Keys

• We hold a key to all the accommodation we own on the Park.

• If you are staying in our accommodation, we may use the key for any purpose authorised by you, for example if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.

• We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.

• We will take reasonable care when accessing any accommodation.

Communications

• We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used.

Interpretation

• "Park Rules" means the rules of conduct and practice issued by us from time to time and applicable to the Park. The Park Rules which currently apply to your booking are in Part II of these Terms and Conditions.

• “Pitch” does not include any part of the Park except that on which the accommodation in which you are staying stands.

• "Services" means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.

• "Site Licence" means the caravan Site Licence applicable to the Park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 (or in the case of Northern Ireland under Section 3 of the Caravans (Northern Ireland) Act 1963) and other relevant statutes.

• "You/your" means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.

• References to taxes and laws are references to them as extended, amended or replaced from time to time.

Part II

Our Park Rules

Our current Park Rules applicable to your booking are set out below.

These Park Rules are in place for the good management of Searivers Caravan Park and the benefit of all who use it.  These rules form part of the contract between us for your holiday. They should be read alongside your booking Terms and Conditions.

The Park Rules do not affect anything to which you are entitled under the booking Terms and Conditions.

The expression ‘you’/’your’ refers to all members of your party.

You must make sure that anyone using the park is aware of the Park Rules.

You are reminded that we may cancel your holiday if you are in serious breach of your obligations, including these Park Rules.

Safety

• You should use the park safely and should not cause danger to others.

• You must obey all health and safety notices displayed on the park and act on the reasonable instructions of park staff in matters of health and safety.

Security

• You are solely responsible for securing the holiday home during your stay. 

Permitted number of occupiers

• Your holiday accommodation may only be used by the number of people declared when booking.

Smoking

• It is illegal to smoke or use e-cigarettes inside enclosed public buildings.

• You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.

• If you are found to be smoking in public buildings or our holiday accommodation, you may be charged a £50 cleaning fee. This would be a serious breach of your contract with us which may lead to you being required to leave the park.

Visitors to the Park

• Only people lawfully visiting with your permission have permission to enter the park.

• Visitors may not arrive before 8am and must leave the park by 11pm.

• It is your responsibility to ensure that your visitors and all occupiers of your caravan or accommodation are aware of and adhere to the Park Rules

Ejection on grounds of behaviour

• In the event of serious misconduct by you, a member of your family, visitors or guests, we will follow any relevant notice procedures and you will be asked to leave the park.

Utilities installations

• If you experience any problem with the park’s electrical, gas or water system, you should contact us.  You must not attempt to work on the park’s electrical, gas or water system yourself; this includes installations on the pitch.

Tents

• You must not erect any tent on the park.

Drainage system

• You must not introduce any foreign items into the drainage system including cleaning cloths, babies’ nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint. This also includes wipes which are advertised as being ‘flushable’.

Washing

• You may only use washing lines of the rotary type or the windowsill type only and must remove them and store out of sight immediately after use.

• You must site washing lines to avoid inconvenience to other caravan owners and park operations.

Trees and shrubs

• You must not cut any trees or hedges at the park. If you find any tree or hedge a nuisance or unsatisfactory, please take the matter up with us; do not deal with it yourself.

• You must not climb any tree.

Digging

• You must not dig any hole at the park.

Refuse

• You must not deposit refuse outside. You must use the refuse bins provided.

• Do not dispose of garden waste, bikes, metal items, mattresses, white goods, electronics, furniture, or large toys in the park bin bays.

• Dry Mixed Recycling points and Glass Bins are available on the park, and you should use these facilities where appropriate.

Behaviour

• Please act in a courteous and considerate manner towards anyone visiting, using or working on the caravan or the park including us, our staff, other customers of ours and users of other caravans and accommodation at the park.

• Children must be supervised at all times while on the park and are the responsibility of their parent or guardian during their stay.

• You should respect the privacy of other users of the park and keep noise to a minimum between the hours of 9pm and midnight with absolute quiet between midnight and 8am.

• You must keep away from any vacant pitches.

• Barbeques must finish by 10pm.

• You may only consume alcoholic drinks within the boundaries of your pitch or on the park’s licenced premises

• You must not use a drone, powered model aircraft or any other powered flying object on the park.

• You must not use any Chinese lanterns, fireworks or similar.

• You may not ride bicycles, scooters or scooters so as to cause a nuisance or undue noise.

• You must not use the park’s water supply to fill paddling pools.

Children

• Children must be supervised at all times while on the park and are the responsibility of their parent or guardian during their stay.

• Never allow children to play near or in streams/rivers, as there are areas of deep water.

• Children must not play on the play areas before 9am or after 9pm.

• Children under the age of 16 should not be left unsupervised in the holiday accommodation or on the park.

• An adult must accompany small children to the toilets.

Facilities

• The usual opening and closing dates and times of our facilities are provided on our website. However, dates and times of opening may be subject to change depending on seasonal fluctuations or unforeseen circumstances. This is particularly the case when a facility is run by a third party.

Vehicles, driving and parking

Vehicles

• You must insure and tax all vehicles you use on the park as for use on the public road.

• All drivers of vehicles on the park must hold a current driving licence for the category of vehicle driven.

• You must insure all accessories and items towed by vehicles (such as towed boats and jet skis) as for use on the public road.

• Motor vehicle repairs must not be carried out at the park, but a recognised breakdown service may attend in the event of a breakdown.

• Quad bikes, trials bikes and powered scooters are not permitted on the park.

Driving

• There is a speed limit on all park roads of 10mph, which must be adhered to.

• We permit cars onto the park for the purposes of access to the caravan/accommodation pitch only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars around the park for other purposes such as visiting other locations on park.

• Driving on the park is restricted to the park roads.

• You must drive all vehicles on the park carefully and within the displayed speed limit.

• Speed must be kept to an absolute minimum and pedestrians and cyclists must be given priority. Speed restrictions must also be observed by cyclists.

• You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park.

Parking

• We allow a maximum of 2 motorised vehicles to be park alongside each pitch, space allowing.

• You must not park anywhere except in the permitted parking spaces.

• Visitors’ cars can only be parked in any space which the people they are visiting allow them to use in their place.

• You must not park on the grass or roadsides.

• Electric cars cannot be charged at the park by any means, including the use of an electricity supply or hook-up. Please ask us for details of electric charging points in the area.

• Motorhomes/touring caravans cannot be parked alongside caravans/accommodation.

• Other than for delivering goods and services, you must not park or allow parking of commercial vehicles of any sort on the park, including light commercial or light goods vehicles as described in the vehicle taxation legislation and vehicles intended for domestic use but derived from or adapted from such a commercial vehicle.

• You must park, and move off, with great care for pedestrians and particularly for children.

Recreation

• You may only play ball and other games in the areas set aside for recreation and in any area immediately outside your caravan/accommodation agreed with us (our agreement will not be withheld unreasonably).

• Football should be not played anywhere on park except for areas set aside specifically for this activity. Other ball games should be played away from caravan using a soft foam ball.

• You may not fly kites on the park.

• You may not use drones, powered model aircraft or any other powered flying objects on the park.

• You may not use skateboards, roller-skates, rollerblades or micro scooters at the park.

• You may not use any powered model car or similar toy on the park.

• All children’s play areas must be vacated by 9pm.

Wi-Fi

• Wi-Fi is available and is free of charge.

• Our Wi-Fi is restricted due to our rural location and is not to be used for streaming. The service may not be what you are used to at home.

Photography

• We may, at times, take photographs or videos for promotional purposes, and we occasionally receive requests from third parties to film on the park. Should you wish not to appear in any material, please pay attention to the notices we put up when pictures are being taken.

• Photography is prohibited in the children’s play areas and shower blocks.

• Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in accommodation or on a pitch.

Pets

• You must declare the number of pets in your party at the time of booking.

• A maximum of 3 dog(s) (other than any of the breeds subject to the Dangerous Dogs Act 1991) are allowed in the accommodation. Owners with more than 3 dogs must seek written permission from the park owners.

• Dogs and other pets are not permitted in the launderette, shower block, bistro, shop, or public toilets.

• You must tell us before you visit the park if you plan to bring any pet or animal and answer any reasonable question about them and their suitability for our park environment. If we are not satisfied that the pet or animal is suitable for our park environment, we may tell you that you cannot bring them. This is because we cannot allow the safety of others to be put at risk.

• Any pet or animal you bring must be supervised by and under the control of you, or of a responsible adult in your party, at all times. This means you may not leave any pet or animal unsupervised in your holiday accommodation or anywhere else on the park at any time, nor may you leave any pet or animal under the supervision of any person aged under 18. These rules apply even if the pet or animal knows the park well and you believe them to be well-behaved.

• If you do not supervise and control any pet or animal, we are likely to ask you to remove it from the park straight away. Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed do to so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk.

• If you see another pet or animal anywhere on the park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives cause for concern, please tell us straight away.

• You must not exercise dogs on the children’s play areas.

• You must keep any dog on a short lead at all times on the park.

• You must clean up immediately if the animal defecates on the park.

• Dogs must be kept on a leash and not be allowed to wander the park. This applies the entire park including the rear fields, riverbank at Riverside and other open areas.

• Your booking Terms and Conditions contains undertakings not to cause any nuisance, undue noise or disturbance. These extend to the behaviour of pets and animals.

• Nothing in these park rules prevents you or any member of your party from bringing an assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.

Fire Precautions

• You must ensure that all occupants of your caravan/accommodation are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.

• You must not store fuels or combustible materials other than removable containers on the park.

Accommodation

• We reserve the right to enter your accommodation at any time for any reasonable purpose, for example to undertake checks, maintenance work or housekeeping. Your accommodation is not exclusive.

• You are responsible for the contents of the accommodation whilst it is let to you. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £20. All damages and losses are chargeable and should be reported to the Park Reception before your departure or you will be sent an invoice. Only one key is supplied per holiday accommodation and there is a £10 charge for lost keys.

• We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guests’ property. A guide to our current charges is available on request.

• You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacement of any mattress which is soiled by you or a member of your party.

 Lost Property

• For any lost property, please contact the Park Reception as soon as possible as any lost property will be disposed after one month.

Other goods and services

We would like to contact you, from time to time, about goods and services offered by us which may be of interest to you.

• Please let us know if you do not want us to use your personal data to contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Please tick below if you would like us to contact you with information about good and services which we feel may be of interest to you.

□              Email

□              Telephone

□              SMS/ text message

You may ask us to stop contacting you with this information at any time.

We will not supply the data to any third parties for them to us in their marketing without your further permission.